Privacy Policy
Effective Date: June 30, 2026
Last Updated: June 30, 2026
West Bay Garage Doors, LLC (“West Bay Garage Doors,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website (westbaygaragedoorstx.com), how we use that information, and the choices you have. By using our site or contacting us, you agree to the practices described below.
1. Who We Are
West Bay Garage Doors, LLC
22542 Mueschke Rd #1 Tomball, TX 77377
Phone: (346) 547-5300
Email: contact@westbaygaragedoorstx.com
We provide garage door repair, installation, and related services across the Greater Houston area in Texas.
2. Information We Collect
When you contact us through our website or by phone, we may collect:
- Name
- Phone number
- Email address
- Service address (physical location where service is requested)
- Details about your garage door service needs
- Any other information you choose to share in messages, forms, or phone calls
When you visit our website, we may automatically collect basic technical information such as:
- Your IP address
- Browser type and version
- Pages you view and time spent on each page
- Referring website
- Approximate location based on IP address
- Device type
This automatic information is collected using cookies and similar technologies. You can control cookies through your browser settings.
3. How We Use Your Information
We use the information we collect to:
- Respond to your service requests, quotes, and questions
- Schedule and perform garage door services
- Send appointment confirmations, reminders, and follow-ups
- Communicate with you about your project before, during, and after service
- Send service-related text messages if you have opted in (see Section 4)
- Improve our website and customer service
- Comply with legal obligations
- Protect against fraud, abuse, or unlawful activity
We do not sell your personal information. We do not use your information for purposes other than those described in this policy.
4. Text Message (SMS) Communications
If you submit our contact form or provide your phone number and consent to receive text messages, you agree to receive SMS messages from West Bay Garage Doors at the number provided. These may include messages sent by auto dialer.
- Consent to receive texts is not a condition of purchase
- Message and data rates may apply
- Message frequency varies depending on your service request
- You can unsubscribe at any time by replying STOP to any message, or by clicking the unsubscribe link where available
- Reply HELP for help
We do not share your phone number with third parties for their marketing purposes.
5. How We Share Information
We share your information only as needed to provide services to you or as required by law. Specifically, we may share information with:
- Our employees and technicians who need it to perform your service
- Service providers who help us operate our business (for example, our scheduling software, billing software, email service, or text-message platform), under contractual obligations to protect your information
- Insurance providers, where required to fulfill claims or service agreements
- Government agencies, courts, or law enforcement when required by law or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Cookies and Tracking
Our website uses cookies and similar technologies for basic site functionality, analytics, and to improve user experience. The cookie banner on our site allows you to accept, reject, or customize your cookie preferences.
We use third-party analytics tools, which may include Google Analytics, to understand how visitors use our site. These tools may collect information about your visit using cookies and similar technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
7. Data Security
We use reasonable physical, electronic, and procedural safeguards to protect the information we collect. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using industry-standard practices.
8. Data Retention
We retain your information for as long as needed to provide services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we delete or securely dispose of it.
9. Your Choices
You have the following choices about your information:
- Access: You can request a copy of the personal information we have about you
- Correction: You can ask us to correct inaccurate information
- Deletion: You can ask us to delete your information, subject to legal obligations that may require us to keep it
- Opt-out of texts: Reply STOP to any text message
- Opt-out of marketing emails: Click the unsubscribe link in any marketing email
- Cookie preferences: Adjust your browser settings or use our cookie banner
To exercise any of these rights, contact us at contact@westbaygaragedoorstx.com or (346) 547-5300.
10. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.
11. Third-Party Links
Our website may contain links to third-party websites (for example, our reviews on Google, HomeAdvisor, Houzz, Thumbtack, Angi, and Yelp). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
12. Texas Residents
If you are a Texas resident, you may have additional rights under Texas law. To exercise any rights you may have under applicable Texas privacy law, contact us at contact@westbaygaragedoorstx.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of the policy. We encourage you to review this policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
West Bay Garage Doors, LLC
22542 Mueschke Rd #1 Tomball, TX 77377
Phone: (346) 547-5300
Email: contact@westbaygaragedoorstx.com